Privacy Policy

Our website address is: https://luckbeautymassage.co.uk/

1. Who We Are and What This Policy Covers

Luck Beauty Massage (the “Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, especially when you book a service through our integrated booking system (WP Amelia).

Effective Date: 01/08/2025

2. Data Collected When You Book a Service

When you use our website to book a service, we collect the necessary personal data to process, manage, and confirm your appointment. The lawful basis for this processing is Contractual Necessity (to perform the service you requested).

A. Booking and Service Data:

Contact Information: Name, email address, and phone number. We use this to confirm your booking, send appointment reminders (via email/SMS/WhatsApp), and contact you immediately about any necessary changes to your service.
Appointment Details: The specific service, date, time, and assigned employee/therapist you have booked.
Service History: We retain a record of your past bookings to manage service inquiries, loyalty programs, and for administrative record-keeping.

B. Payment Data:

Since we do not process payments online, we do not collect or store any credit card numbers or banking information on our website. We only record the Payment Status (e.g., ‘Awaiting Payment’ or ‘Completed’) within the WP Amelia system for administrative purposes. All payments are processed offline, in person, at the time of your appointment.

3. Data Collected for Marketing Communications (Consent)

We will only send you promotional communications (such as news, special offers, and new services) if you have provided us with your explicit, optional consent via the marketing checkbox on the booking form. The lawful basis for this processing is Consent.

Marketing Data: Email address and/or phone number, and your consent status.
Opt-Out: You have the right to withdraw this consent at any time. You can opt-out by clicking the ‘unsubscribe’ link in any marketing email, or by contacting us directly. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.

4. Data Collected When You Use the Website

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

5. Cookies

Essential and Functional Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page (for registered users/administrators), we will set temporary and persistent cookies to save your login information and screen display choices.

Booking Cookies

The WP Amelia booking plugin may set strictly necessary cookies to ensure the booking process flows smoothly, such as maintaining your session, remembering form inputs, and tracking the appointment selection process.

6. Who We Share Your Data With

We share your data only when necessary to operate our business and provide the services you request:

Communication Services: We might use third-party services like SMS/WhatsApp or Email Marketing to send you booking confirmations, reminders, and marketing emails (if consented).
Spam Detection: Visitor comments may be checked through an automated spam detection service.
Password Reset: If you request a password reset, your IP address will be included in the reset email.
Legal Compliance: We may disclose your data if legally required to do so.

7. How Long We Retain Your Data

Booking Records: We retain data related to your services (Name, Appointment Details, Payment Status) for a period of 6 years following the date of the service. This is necessary for administrative, accounting, and legal purposes (e.g., tax records and dispute resolution).
Marketing Consent: We retain your contact information for marketing purposes until you formally withdraw your consent.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
Registered Users: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

8. Your Rights Over Your Data

If you have an account on this site, or have left comments/made a booking, you have the following rights:

Right to Access: You can request to receive an exported file of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate personal data we hold.
Right to Erasure (“Right to be Forgotten”): You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Right to Withdraw Consent: You can withdraw your marketing consent at any time.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Company Name: Luck Beauty Massage
Email: luckbeautyretreat@gmail.com
Address: Luck Beauty & Massage Retreat
21A Coast road,
Newcastle upon Tyne
NE7 7RN